Technical Support Engineer 1
$68,640–$85,800 year
On-site · Hillsboro, Oregon, United States
Job Summary
Technical Support Engineer 1 serves as a liaison between AGC Japan/AGCEA and customers, providing first-tier technical and quality support for assigned product lines in the U.S. market. Responsibilities include configuring and customizing products to meet customer requirements, documenting technical issues in CRM, delivering clear communications and presentations, collaborating with global teams, and supporting product qualification and issue resolution. Emphasizes problem-solving, teamwork, continuous improvement, and adherence to safety and company policies. Travel approximately 20%; working at the Hillsboro facility; fluency in Japanese preferred.
Required Qualifications
- Bachelor’s degree in engineering, Materials Science, Physics, Chemistry, or a related technical field.
- 0-2 years of experience in technical support, product engineering, or a related customer-facing engineering role.
- Demonstrated ability to diagnose, troubleshoot, and resolve complex technical issues in collaboration with cross-functional teams.
- Excellent written and verbal communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Experience in preparing and delivering technical documentation, reports, and presentations.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data analysis tools.
- Strong problem-solving skills with a sense of urgency to resolve issues quickly and effectively, while upholding company policies and safety standards.
- Ability to work independently and in a team-oriented environment, fostering a collaborative and positive working culture.
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