Technical Support
$13,000–$13,000 year
Hybrid · Heredia, Heredia Province, Costa Rica
Job Summary
Technical Support role focused on resolving hardware and software issues for customers via phone and e-support. Responsibilities include responding to product and service questions, evaluating installations or configurations for resolution, documenting solutions, and ensuring SLA/KPI targets are met. Requires strong English communication, analytical and problem-solving abilities, and proficiency with case management. Hybrid schedule expected; collaboration with team members to deliver proactive, high-quality support and root cause analysis to prevent recurrence.
Required Qualifications
- 1 year of experience troubleshooting in a technical environment
- Excellent English: verbal and written communication skills
- Technical troubleshooting skills
- Customer-oriented
- Analytical and problem-solving skills
- Advanced proficiency with case management
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