Technical Support Consultant
RemoteIndia
Job Summary
Interact with customers to troubleshoot and resolve highly complex product problems involving system configurations, SQL Server, HL7, and bugs. Diagnose and address issues over the telephone or Internet while tracking, documenting requests, and recording solutions to train lower-level support. Communicate with product development to identify design improvements and stay current on technology changes. Participate in after-hours, holiday, and on-call support rotations while managing multiple tasks across different shifts. This role supports international clients within a collaborative team environment at Harris, a subsidiary of Constellation Software Inc.
Required Qualifications
- Bachelor's Degree or equivalent work/technical related experience
- Certifications as needed for a specific technical role and/or relevant experience
- 3+ years of relevant work experience in software/application support or a related technical domain
- Demonstrated experience in writing and executing complex SQL and T-SQL queries using Microsoft SQL Server
- Basic understanding of Microsoft Windows Server administration and troubleshooting
- Experience supporting international clients across multiple regions and time zones
- Proven ability to provide high-quality application and product support in complex customer environments
- Hands-on experience troubleshooting issues related to Microsoft Windows Server and SQL Server
- Strong software support experience with excellent analytical and troubleshooting skills
- Experience performing issue diagnosis and root cause analysis through log analysis, tracing tools, and collaboration with cross-functional teams
- Good understanding of the Software Development Life Cycle (SDLC)
- Experience managing and troubleshooting healthcare interfaces using HL7
- Ability to work effectively both independently and as part of a collaborative team
- Strong written and verbal communication skills with a customer-focused approach
- Ability to effectively prioritize and manage multiple tasks while consistently meeting deadlines
- Flexible to work across different shifts based on business requirements
- Position require participation in after-hours, holiday and on-call support
Desired Qualifications
- ITIL Foundation Certification is an added advantage
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