Technical Support Associate
$282,000–$282,000 year
HybridGuwahati, Assam, India
Job Summary
Diagnose and resolve first-line technical issues for MyQuest, QUESTApp, and related digital platforms while collaborating with Product, QA, and Engineering teams to ensure stability. Manage user onboarding, account access, and platform configurations, then prepare user guides, SOPs, and technical documentation. Deliver product orientation and enablement sessions for internal teams and implementation partners, gathering feedback to support continuous improvement. Travel to partner locations as required to assist with product implementation, technical setup, and user training. Requires a Bachelor's degree in Computer Applications or related field with 2+ years in technical support.
Required Qualifications
- Bachelor's degree in Computer Applications or Computer Science, Information Technology, Electronics, or a related discipline
- Minimum 2 years of experience in Technical Support, IT Operations, Product Support, or Application Support
- Experience supporting web and mobile applications
- Experience with user management and admin portals
- Excellent verbal and written communication skills in English and Hindi
Desired Qualifications
- Exposure to UAT, regression testing, and Jira or similar ticketing tools
- Knowledge of an additional regional language
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