Technical Support Associate
$282,000–$282,000 year
HybridDelhi, Delhi, India
Job Summary
Diagnose and resolve first-line technical issues for MyQuest, QUESTApp, and related digital platforms while collaborating with Product, QA, and Engineering teams. Manage user onboarding, account access, and platform configurations to ensure operational stability. Deliver product orientation sessions for internal teams and partners, gather user feedback, and maintain documentation including SOPs and knowledge articles. Travel to partner locations as needed for implementation support, technical setup, and issue resolution. Requires a Bachelor's degree and two years of technical support experience with strong communication skills in English and Hindi.
Required Qualifications
- Bachelor's degree in Computer Applications or Computer Science, Information Technology, Electronics, or a related discipline
- Minimum 2 years of experience in Technical Support, IT Operations, Product Support, or Application Support
- Experience supporting web and mobile applications
- Experience with user management and admin portals
- Excellent verbal and written communication skills in English and Hindi
Desired Qualifications
- Exposure to UAT, regression testing, and Jira or similar ticketing tools
- Knowledge of an additional regional language
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