Technical Support Associate - MyTime Support Fulfillment
On-site · Cebu, Cagayan Valley, Republic of the Philippines
Job Summary
Technical Support Associate at Network Solutions provides high-volume inbound and outbound customer support for the MyTime service across phone, email, chat, and tickets. Responsibilities include handling transferred calls for instant fulfillment, delivering excellent customer experience, and supporting inbound telephone teams as needed. Uses basic system administration tools related to email, web browsers, DNS, and other domain-related products. The role emphasizes stable tenure, reliable attendance, and a collaborative, diverse work culture with opportunities for growth and mentoring. The position is based in Cebu, Philippines and is a full-time role focused on delivering timely, multichannel customer support.
Required Qualifications
- Must be a regular employee with at least one year of tenure in the current role
- Must have no HR, QA, or Workforce-related violations within the past six months
- Must have good attendance and performance records for the past six months
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