Technical Support Associate - HVAC/R
$65,000–$80,000 year
Remote · New York City, New York, United States or US
New York City, New York, United States or USRemoteFull Time$65,000–$80,000 yearMid LevelNo RequirementEnergy ServicesUnknown
Type
Full Time
Level
Mid Level
Education
No Requirement
Company size
Unknown
Industry
Energy Services
Job Summary
As a Technical Support Associate-HVAC/R at Budderfly, you will diagnose and troubleshoot technology, systems, and equipment for clients, while tracking issues to resolution, providing feedback, and delivering training on systems and processes.
Required Qualifications
- 5+ years of relevant experience in a customer focused position involving technical knowledge of a company's products and services
Desired Qualifications
- Industry-specific certification in HVAC, Refrigeration or Electrical preferred
- Hands on field experience with HVAC, refrigeration, and electrical systems
- Strong troubleshooting and organizational skills
- Creative problem solver with the ability to multi-task and provide excellent customer service
- 5+ years of relevant experience in a customer focused position involving technical knowledge of a company's products and services
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Extensive experience working with different operating systems including Windows
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Flexible hours required as field crews’ schedules will vary and include some weekend and late night work
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