Technical Support Associate
$45,760–$45,760 year
On-siteAustin, Texas, United States
Austin, Texas, United StatesOn-siteFull Time$45,760–$45,760 yearEntry LevelHigh School Or Equivalent
Full TimeEntry LevelHigh School Or Equivalent
Job Summary
Handle inbound and outbound customer requests via Zendesk, email, and phone as the first point of contact for client inquiries. Follow up on help desk tickets by calling and emailing clients to ensure timely resolution of technical issues using a PAR methodology. Update data in Zendesk, Monday.Com, and Medusa while documenting troubleshooting steps and resolutions. Deliver excellent customer service with professionalism and enthusiasm to maintain high client satisfaction. This is a temp-to-hire role located in the Arboretum area of Austin, TX, requiring a strict professional dress code.
Required Qualifications
- High school diploma or equivalent
- Additional experience in Customer Service
- Minimum of 5-7 years of steady employment in a similar role
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Ability to work as part of a team
- Professional, friendly, courteous, polite with a desire to learn and grow
- 100% in the office
- Strict dress code of Professional dress
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