Technical Support and Customer Service Representative
$54,080–$58,240 year
On-siteSt. Louis, Missouri, United States
Job Summary
Be the first point of contact for customers and sales reps via phone and email, resolving technical issues with Trusted Dental's products. Troubleshoot mechanical, optical, and occasionally electrical systems while guiding customers with patience. Support order management, product returns, and service requests through internal systems, and partner with engineering, production, and quality teams to identify root causes. Keep detailed records of customer interactions, repairs, and service actions, and stay current on product updates and troubleshooting techniques. This desk-based role includes occasional movement around the production area for collaboration.
Required Qualifications
- High school diploma or GED
- 2+ years of experience in a customer service, help desk, or technical support role
- Strong computer literacy — including Microsoft Office (Word, Excel, Outlook), Adobe Acrobat, and familiarity with ERP or MRP systems
- Excellent communication skills — clear, calm, and professional on phone and email
- Ability to multitask, prioritize, and thrive in a fast-paced environment
- A positive, team-oriented attitude and commitment to helping others succeed
- Light lifting (under 20 lbs)
Desired Qualifications
- technical training or associate degree
- Experience supporting mechanical or optical equipment (microscopes, imaging systems, or precision instruments)
- Understanding of basic optical or electrical concepts
- Previous experience in the dental, surgical, or medical device industry
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