Technical Support Analyst
On-site · Tokyo, Tokyo, Japan
Job Summary
The Technical Support Analyst provides first and second tier IT support for the firm’s Asia offices, primarily supporting the Tokyo office while delivering support remotely to offices in Hong Kong, Beijing, and Shanghai. This role involves managing and resolving IT tickets, building and configuring laptops and mobile devices, supporting remote access solutions, and providing audio-visual support. The position requires strong technical skills, a service-oriented approach, and effective communication in both Japanese and English, with Mandarin as a preferred skill.
Required Qualifications
- Prior IT support experience in a law firm, professional services, or corporate office environment
- Experience supporting users across multiple offices or regions
- Strong understanding of desktop, laptop, software, and mobile device support
- Proficiency with Microsoft Office applications (Word, Outlook, Excel, PowerPoint)
- Clear and professional verbal and written communication skills in Japanese and English
- Logical problem-solving skills with a strong attention to detail
Desired Qualifications
- Ability to communicate in Mandarin
- Strong organizational skills
- Ability to work collaboratively with colleagues across locations and cultures
- Professionalism, discretion, and strong client-service orientation
- Adaptable, reliable, and able to work independently
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