Technical Support Analyst
Remote · Egypt
EgyptRemoteFull TimeMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Technical Support Analyst responsible for supporting the Mortgage Cadence Platform (MCP) LOS; provide advanced troubleshooting for the end-to-end LOS including pre-configured or highly-customizable configurations, with emphasis on web technologies, SQL, Azure, DNS/Networking, and XML mapping. Focus on security and risk mitigation, quality, and efficiency; effective communication and multi-tasking to prioritize and resolve issues. Mortgage knowledge is beneficial but not mandatory; 2+ years in a technical support role preferred.
Required Qualifications
- 2+ years in prior technical support role preferred
- Mortgage Knowledge recommended but not imperative
- Advanced troubleshooting skills
- Deep knowledge of web technologies
- SQL, Error Logs, Service Connections, Azure, DNS / Networking, XML mapping
- Strong communication skills
- Ability to multi-task and dynamically prioritize issues
- Passionate about security and risk mitigation
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