Technical Support Analyst - Oracle Hospitality
On-site · Agadir, Souss-Massa, Morocco
Job Summary
Technical Support Analyst for Oracle Hospitality OPERA suite in Agadir Bay, responsible for 1st level voice and remote support for hotel customers worldwide, troubleshooting OPERA PMS issues (reservations, check-in/out, billing), documenting solutions in ICCP, collaborating with Oracle teams to escalate and resolve issues, acting as a customer advocate, providing assistance via phone, email, and remote tools, and assisting in OPERA configuration, installation, and training while staying updated on OPERA releases; requires minimum 2 years in IT or hospitality systems support, OPERA experience, a graduate degree, hotel-ops knowledge, strong customer service, Windows/VMware/SQL familiarity, and willingness to work 24x7 shifts including weekends.
Required Qualifications
- Minimum 2 years’ IT or hospitality systems support experience
- Experience with hotel PMS applications, ideally Oracle OPERA
- Graduate degree in technical, hospitality, or business field
- Understanding of hotel operations (front office, reservations, housekeeping)
- Customer service experience with direct client interaction
- Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint)
- Knowledge of OS (Windows, Oracle, VMware) desirable
- SQL experience preferred
- Excellent English communication; other languages desirable
- Flexibility for global 24x7 shifts including weekends and holidays
This role has closed. Sorce can match you with similar open roles and apply on your behalf.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.