Technical Support Analyst – Oracle Hospitality OPERA Applications Support - 2nd European language mandatory
On-site · Bucharest, București, Romania
Job Summary
Technical Support Analyst role providing 1st level voice and remote support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&C, Reporting & Analytics) to hotels worldwide. Responsibilities include troubleshooting OPERA PMS issues (reservations, check-in/out, billing), documenting solutions in ICCP, escalating with Oracle teams, acting as customer advocate, providing technical assistance via phone/email/remote tools, assisting in OPERA configuration, installation, and training, staying updated on OPERA releases, and supporting weekend/shift coverage in a global hospitality environment. Requires minimum 2 years IT/hospitality systems support experience, OPERA experience preferred, graduate degree in technical/hospitality/business, understanding of hotel operations, strong customer service, Microsoft OS knowledge, Windows/Oracle/VMware familiarity, SQL preferred, excellent English and a 2nd European language, and flexibility for 24x7 shifts.
Required Qualifications
- Minimum 2 years’ IT or hospitality systems support experience
- Experience with hotel PMS applications, ideally Oracle OPERA
- Graduate degree in technical, hospitality, or business field
- Understanding of hotel operations (front office, reservations, housekeeping)
- Customer service experience with direct client interaction
- Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint)
- Knowledge of OS (Windows, Oracle, VMware) desirable
- SQL experience preferred
- Commitment to high-quality customer service
- Excellent English communication; fluency in a 2nd European language is mandatory
- Strong troubleshooting and problem-solving ability
- Organizational and multitasking skills
- Flexibility for global 24x7 shifts including weekends and holidays
- Cross-cultural awareness
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