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GD Resources7 months ago

Technical Support Analyst in Orlando, FL - Hybrid Role

Hybrid · Orlando, Florida, United States

Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown

Job Summary

This hybrid Technical Support Analyst role requires strong troubleshooting abilities across various technical areas, including web services and networking, to assist users with the ServiceNow platform.

Required Qualifications

  • Troubleshooting or configuration knowledge on LDAP/Active Directory, SSO, and authentication systems
  • Understanding of Email Troubleshooting (e.g. Office 365, Exchange)
  • Knowledge on Web Services (SOAP, REST)
  • Networking fundamentals
  • Familiarity with a programming language

Desired Qualifications

  • Experience with relational databases (e.g. MySQL, Oracle)
  • Hands-on experience exporting/importing data between systems
  • Familiarity with tools like Splunk
  • Scripting experience in JavaScript, Python, Perl, Unix Shell, or Windows Shell

Additional Requirements

  • Must have experience in troubleshooting or configuration knowledge on email protocols and user management systems
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GD Resources

Technical Support Analyst in Orlando, FL - Hybrid Role

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