Technical Support Analyst - HVAC
$80,400–$136,800 year
RemoteMinnesota, United States
Job Summary
Provide intermediate-level HVAC technical support to sales representatives, customers, and service groups regarding equipment application, operation, and maintenance. Manage incoming calls and emails, promptly entering all requests into Salesforce CRM while maintaining accurate communication records. Identify customer needs to ensure satisfaction, communicate problem areas to appropriate parties for timely corrective action, and provide ongoing case status updates. Conduct training sessions on product application and collaborate with Engineering and Manufacturing on quality improvements. Write service literature, including flow charts and micro videos, and authorize parts warranty requests based on quality opportunities.
Required Qualifications
- Associates degree or higher
- preferably in HVAC or mechanical engineering-related discipline
- 4+ Years of commercial HVAC experience
- Knowledge of commercial HVAC and refrigeration systems - especially chillers
- Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
- Outstanding relationship management and interpersonal skills
Desired Qualifications
- SalesForce CRM experience
- Bachelor's Degree
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