Technical Support Analyst
$35,000–$40,000 year
On-siteBanbury, England, United Kingdom
Banbury, England, United KingdomOn-siteFull Time$35,000–$40,000 yearSenior Level
Full TimeSenior Level
Job Summary
Respond to and resolve technical support tickets via phone, email, and chat, escalating complex issues to engineering teams when necessary. Perform routine system diagnostics, document resolution steps, and update knowledge base articles for recurring problems. Maintain a 95% first-contact resolution rate while adhering to strict SLA timelines. Full-time, on-site role in San Francisco with comprehensive health, dental, and vision benefits.
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