Technical Support Analyst (Chinese Language)
On-siteHyderabad, Telangana, India
Job Summary
Manage technical support inquiries for biopharmaceutical clients, applying critical thinking to solve problems in a fast-paced, time-sensitive environment. Prioritize varied tasks with attention to detail while maintaining up-to-date awareness of Life sciences domain trends, tools, and processes. Proactively participate in skills improvement training and encourage team participation, demonstrating the ability to work methodically under your own initiative. Cover a range of different shift patterns, including unsociable hours, to ensure continuous service delivery. Join a global team that enables pharmaceutical and biotech organizations to rapidly discover and advance life-changing treatments.
Required Qualifications
- Excellent interpersonal, verbal and written communication skills
- Must have the ability to work methodically in a fast-paced, time-sensitive environment
- Demonstratable ability to apply critical thinking to problems and tasks
- Ability to identify and implement process improvements
- Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain
- A self-starter and able to work under own initiative
- The ability to work flexibly to cover a range of different shift patterns when required which may include unsociable hours
- Adherence to the Calyx core values
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