TECHNICAL SUPPORT ANALYST 3
$43,285–$43,285 year
On-siteHarrisburg, Pennsylvania, United States
Job Summary
Manage Windows Active Directory user accounts, server policies, and email groups while providing first and second-level technical support for in-house and mobile data system users. Coordinate agency IT initiatives with the County's Information Technology Department and serve as the primary contact for outside agencies regarding the mobile data system. Perform 24/7 system support for critical hardware and applications, including maintaining MFA for CLEAN/NCIC access and ensuring mobile data computers meet strict information security protocols. Document system configurations, disaster recovery plans, and audit trails to support the Emergency Operations Center and CAD Administrator.
Required Qualifications
- High school diploma or equivalent
- Graduation from an accredited college with a two-year degree in a related field
- One year's experience supporting technical systems and users
- Knowledge of current Microsoft Server Operating Systems and troubleshooting
- Knowledge and troubleshooting skills covering Windows 11 Operating System
- Knowledge of VPN software policies, access lists and web filtering interface and secure networking
- Knowledge of security packages and anti-virus software
- Knowledge of Hexagon ICAD 9.4 assisting with application issues
- Knowledge of networking fundamentals
- Ability to troubleshoot software and hardware technical issues
- Ability to communicate clearly, orally and in writing
- Ability to organize and structure documentation
- Ability to logically interpret and analyze data
- Ability to stay current in technology changes
- Ability to manage time and priorities
- Ability to establish an effective working relationship with supervisors, subordinates, peer employees, public safety personnel, municipal officials, representatives of business / industry and the general public
- Must possess problem-solving skills
- Must have a valid PA driver's license
- Must be able to provide own transportation for 24 X 7 emergency call outs
- Must be able to successfully complete a criminal history background check
- Must be capable of obtaining and maintaining CLEAN/NCIC certification
- Must be able to pay close attention to details and concentrate on work
- Ability to sit for long periods of time
- Ability to walk, talk and hear
- Ability to lift or move up to 50 pounds
- Ability to bend, stoop or crawl in tight spaces
- Ability to use arms, hands and fingers to reach, handle, feel, grasp or manipulate objects, materials, tools, equipment and controls
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to perceive and discriminate colors or shades of colors
- Ability to focus
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