Technical Support Advisor
On-site · Manchester, England, United Kingdom
Manchester, England, United KingdomOn-siteFull TimeMid LevelNot SpecifiedEnterprise
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Job Summary
Provide technical support for security alarm systems to field engineers and customers over the phone; diagnose faults; use monitoring and programming software; deliver customer service to residential and commercial clients; handle high-security requirements with discretion; assist field engineers to ensure remote connectivity to alarm systems; this is a full-time, office-based role on a day shift with weekend work.
Required Qualifications
- Diagnose and troubleshoot security alarm faults
- Use monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
- Phone-based, office-based role with weekend work
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