Technical Success Manager
HybridBengaluru, Karnataka, India
Job Summary
Conduct value discovery sessions with customers to map current-state architectures against desired outcomes, translating technical findings into quantifiable business value. Act as a trusted advisor by guiding clients through product capabilities, troubleshooting integration issues directly, and escalating to engineering when necessary. Monitor usage patterns and adoption metrics to identify churn risks, while managing concurrent engagements and feeding real-world implementation feedback into product development. Build technical education plans to drive platform adoption and support case studies that articulate the technical "how" behind customer successes.
Required Qualifications
- 5+ years in a technical customer-facing role — Pre-Sales, Solutions Engineering, Professional Services, Technical Account Management, or implementation consulting
- SaaS platform experience
- Comfortable operating across both architecture-level technical discussions and business-value conversations with the same customer
- Working proficiency in at least one programming/scripting language — JavaScript, Python, or similar — enough to read, adapt, or troubleshoot integration code, not just describe it conceptually
- Practical experience with REST APIs: authentication flows (OAuth 2.0, SAML 2.0), request/response debugging (e.g., Postman), webhooks, and iframe-based embedding
- Familiarity with structured data formats (JSON, XML) and how they move between systems in an automation pipeline
- Hands-on experience with one or more of the following: OCR/ICR and intelligent document processing (IDP), Document/content intelligence platforms, Enterprise automation, RPA, ECM, BPM, or ERP systems, Process mining or task mining analytics, Integration middleware, SFTP, or systems architecture supporting automation workflows, Analytics or data platforms (SaaS)
- Basic understanding of cloud/container concepts (e.g., Docker) and typical deployment/licensing considerations
- Prior experience scoping or supporting software implementations, including integration and deployment considerations
- Strong analytical/problem-solving skills, comfortable working with technical ambiguity
- Excellent written and verbal communication — able to flex between technical depth and executive-level clarity
- Proven self-starter with a track record of technical ownership and sound judgment
- Able to manage a portfolio of technical customer engagements simultaneously
- Advanced proficiency in MS Office Suite or equivalent platforms
Desired Qualifications
- Experience with ABBYY software (Vantage, FlexiCapture, FineReader Engine)
- Hands-on experience with one or more of the following: OCR/ICR and intelligent document processing (IDP), Document/content intelligence platforms, Enterprise automation, RPA, ECM, BPM, or ERP systems, Process mining or task mining analytics, Integration middleware, SFTP, or systems architecture supporting automation workflows, Analytics or data platforms (SaaS)
- Basic understanding of cloud/container concepts (e.g., Docker) and typical deployment/licensing considerations
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