Technical Success Architect
RemoteUnited States
Job Summary
Own high-ARR strategic accounts by driving adoption, retention, and expansion while acting as a trusted advisor to security and engineering leadership. Orchestrate cross-functional workstreams to align the platform with enterprise security goals, run structured business reviews, and quantify value through adoption analysis. Create and manage account plans covering the entire customer journey, guiding rollout of security policies and integrated SDLC processes. Proactively identify technical and relationship risks, coordinate escalations with Support and Product, and provide high-end consulting on AppSec strategy and program maturity. Collaborate with Sales on expansion opportunities and serve as a customer advocate by capturing feedback for Product Management.
Required Qualifications
- 8+ years in customer success, account management, or consulting roles managing enterprise, high-ARR accounts
- ideally in B2B SaaS or security
- A strong technical foundation
- comfortable discussing application security, software supply chain, CI/CD, and modern engineering practices
- understanding the technologies and constraints of an application security program
- Demonstrated ability to build trust and influence at the VP/C-level
- running business reviews
- navigating complex, multi-stakeholder organizations
- A track record of building account plans
- coordinating multi-workstream initiatives
- strong project management discipline
- managing competing priorities
- identifying and mitigating account risk before it escalates
- Comfortable analyzing adoption and usage data
- extract insights
- quantify value delivered
- turn findings into concrete commercial recommendations
- A strategic advisor's instinct
- able to diagnose a customer's broader security program maturity
- guide them toward outcomes
- not just answer the immediate question
- Able to translate technical detail into business language for executives
- translate business priorities into technical direction for engineering teams
- Comfortable using AI agents and tools such as Claude
- research accounts
- prepare for meetings
- streamline day-to-day workflows
- freeing up more time for high-value customer engagement
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