Technical Staff Engineer-Applications (Software/Firmware)
On-site · Houston, Texas, United States
Job Summary
Technical Staff Engineer-Applications (Software/Firmware) in Houston, TX, providing world-class technical customer support for Datacenter and Server products; assist in design wins, support product ramp & production, document complex issues, and collaborate with development teams to resolve issues; work across product programs with North American and international customers; travel to customer sites as needed to debug firmware and software; require deep knowledge of SAS/SATA, PCIe, RAID, and related storage technologies, and strong C/C++/scripting skills; responsibilities include developing customer documentation, training end customers, and driving projects through cross-functional teams.
Required Qualifications
- Bachelor’s degree in Electrical Engineering or Computer Science
- 12.5+ years of relevant industry experience
- Extensive understanding of SAS/SATA, SCSI, PCIe, RAID, CXL, NVMe, and other storage related technologies
- Strong technical leadership and teamwork
- Strong verbal and written communication skills with customer facing experience and presentation skills
- Strong software/firmware development and debug skills
- Experience with debugging Linux/Windows Operating System drivers and applications
- Highly structured programming skills in C, C++, and TCL/TK or other scripting language
- Experience with bench top equipment such as protocol analyzers/exercisers, logic analyzers, and other storage or networking related test equipment
- Independent but also works effectively with cross-functional teams and across multiple geographical locations
- Must demonstrate initiative and be self-motivated
- Creative with attention to detail
- Ability to multi-task and still meet deadlines
- Provide customer and field engineer support as needed
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