Technical Specialist - EOS Japan
On-site · Yokohama, Kanagawa, Japan
Job Summary
Technical Specialist to support EOS 3D printing solutions in Japan. Serve as primary technical interface for distributor and customers, provide first-level service support, diagnose and troubleshoot mechanical, electrical, and software issues, support installation and maintenance, lead escalation with global teams, build strong relationships with customers, and contribute to service process improvements. Requires a Bachelor's in engineering, 5–10 years in technical service or engineering support for capital equipment, experience in additive manufacturing, and bilingual Japanese/English communication; travel within Japan expected.
Required Qualifications
- Bachelor’s degree in engineering (Mechanical, Electrical, Mechatronics, or related field)
- 5–10 years of experience in technical service, field service, or engineering support for capital equipment
- Experience in additive manufacturing / 3D printing is highly preferred
- Strong troubleshooting skills across mechanical, electrical, and software systems
- Experience working with distributors or channel partners is an advantage
- Proven experience in technical escalation handling and cross-functional coordination
- Strong analytical and problem-solving capabilities
- Good communication skills in Japanese and English (written and spoken)
- Customer-focused mindset with strong stakeholder management skills
- Ability to work independently and manage multiple priorities
- Willingness to travel within Japan as required
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