Technical Specialist
HybridSydney, New South Wales, Australia or Melbourne, Victoria, Australia
Job Summary
Provide technical guidance and support to Case Managers across Group Life Insurance claims, including TPD, Income Protection, and Terminal Illness. Coach and mentor claims teams to build technical capability and promote best practice claims management. Partner with Team Leaders and insurer stakeholders to ensure consistent, high-quality claims outcomes. Identify continuous improvement opportunities and implement initiatives to enhance claims processes and customer experience. Support claims reviews, quality assurance activities, and technical discussions to maintain compliance with legislation, policy, and business requirements. Contribute to achieving team performance, quality, and customer service targets through expert technical leadership. This permanent full-time role offers flexibility to work from home three days per week following training.
Required Qualifications
- Demonstrated experience in Life Insurance and/or Superannuation claims
- Strong technical knowledge of TPD, Income Protection and Terminal Illness claims
- Experience coaching, mentoring or providing technical support within a claims environment
- Strong understanding of relevant legislation, policy interpretation and claims best practice
- Excellent stakeholder management skills
- Ability to collaborate effectively across teams and with external partners
- Strong written and verbal communication skills
- Ability to explain complex technical concepts clearly
- Continuous improvement mindset
- Ability to identify opportunities to enhance processes and team capability
- Permanent full-time opportunity
- Based in NSW, QLD or VIC
- Flexibility to work from home 3 days per week following training
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.