Technical Specialist - Customer Service (18500)

Answer customer calls and emails to develop quotations for brushes, brush holders, and molded products while identifying the right solutions for end users and OEMs. Respond to technical concerns, enter and expedite orders to ensure timely delivery, and use measuring tools to document sample dimensions for accurate pricing. Collaborate with design and production teams to communicate customer needs, produce technical product costing outputs, and maintain master maintenance databases. Generate customer notes and attend department meetings as required. Requires two years of technical school and three years of customer service experience in a technical setting.