Technical Specialist Associate (Media Management)
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Troubleshoot and resolve critical support problems for enterprise customers using remote desktop software and phone/email communication. Recreate issues in-house, perform root cause analysis, and provide software bug examples to the development team. Work independently and collaboratively to deliver solutions for storage technologies including SAN, NAS, and NetApp environments. Contribute to the Solutions Engine, online forums, and product beta testing while building labs and simulators. Available for 24/7 shift rotation to ensure continuous coverage for time-critical issues across global sites.
Required Qualifications
- At least 2+ years of technical/customer support experience
- Detailed knowledge of administration and troubleshooting in storage technologies
- Solid understanding of SAN & NAS
- Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware
- Microsoft clustering technologies and TCP/IP and DNS
- Understanding backup theory and design
- Backup and data management fundamentals
- Previous experience fixing / addressing enterprise environments
- Strong customer relations skills
- Strong multi-tasking and prioritization skills
- Strong written and verbal communication skills
- Excellent teammate
- Prior Security and SaaS experience
Desired Qualifications
- Previous experience with backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM
- Linux Skills
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