Technical Solutions Specialist
$66,000–$89,000 year
HybridBoston, Massachusetts, United States
Job Summary
Serve as the technical expert for Paperless Parts, answering product questions, providing platform training, and resolving technical challenges to help customers streamline their estimating process. Develop in-depth knowledge of the P3L pricing language and third-party integrations while troubleshooting and configuring customer requests. Manage a high volume of support cases, often exceeding 10 per day, by quickly responding to inquiries via email and phone. Identify product feedback trends and track enhancement requests for the roadmap, partnering with the team to drive product adoption and expansion. This role requires on-site work in the Boston office with a hybrid schedule and adherence to US Export Control Laws.
Required Qualifications
- US Citizenship or Green Card Holder
- Bachelor's Degree in Computer Science, Engineering, MIS, or related field
- Strong skills in a computational environment or programming language (Python, SQL etc.)
- Relevant work, education, or hands-on development experience
- Strong analytical and critical problem-solving skills
- Ability to translate business requirements to product solutions
- Excellent written and verbal communication skills
- Proven ability to thrive in a fluid, fast-paced and ever changing environment
- GRIT – a scrappy, Can-Do, problem-solving mindset that will enable you to help the Team succeed
- This position is based in our Boston office and requires on-site work, with a hybrid schedule
Desired Qualifications
- Familiarity with 'job shop' manufacturing, preferred
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