Technical Solutions Specialist
$95,000–$110,000 year
Remote
Job Summary
Serve as the primary technical point of contact for clients implementing order tracking solutions across ecommerce platforms. Work with brands to understand their order management workflows, fulfillment processes, and tracking data requirements, then partner with Engineering and Implementation teams to configure, test, validate, and launch integrations. Monitor ongoing performance reporting to identify data gaps, failures, or inconsistencies, and coordinate with internal stakeholders to diagnose root causes and resolve tracking issues. Build trusted relationships with client stakeholders to provide technical guidance, support renewals and expansions, and translate recurring technical challenges into clear product requirements for future feature development.
Required Qualifications
- 3+ years of experience in technical account management, implementation, customer success, solutions consulting, support engineering, sales engineering, ecommerce operations, or a related technical client-facing role
- Experience working with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, WooCommerce or similar platforms
- Familiarity with order management systems, warehouse management systems, shipping carriers, fulfillment providers, or post-purchase customer experience tools
- Experience with APIs, webhooks, data mapping, reporting dashboards, tracking events, or data validation
- Strong technical aptitude with the ability to understand APIs, data feeds, integrations, platform configurations, and system workflows
- Ability to analyze performance reports, identify trends or anomalies, and translate findings into actionable next steps
- Strong troubleshooting and problem-solving skills, especially across multiple systems or stakeholders
- Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
- Proven ability to manage multiple client accounts, priorities, escalations, and projects at the same time
- Experience collaborating cross-functionally with Sales, Customer Success, Product, Engineering, and Implementation teams
- Highly organized, detail-oriented, and comfortable documenting technical workflows, issues, and resolutions
Desired Qualifications
- Background in SaaS, retail technology, logistics technology, ecommerce enablement, or post-purchase experience platforms
- Experience contributing to product feedback, feature discovery, or technical solution design
- Ability to use data and client feedback to recommend product or process improvements
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