Technical Solutions Engineer- Sydney
HybridSydney, New South Wales, Australia
Sydney, New South Wales, AustraliaHybridFull TimeLarge
Full TimeLarge
Job Summary
Respond to customer product inquiries via telephone or email and resolve concerns regarding installation, operation, maintenance, or compatibility. Troubleshoot hardware and software issues, recommend corrective actions, and document communications to support product quality and development. Partner with software and hardware engineering, product management, and sales teams to drive customer outcomes and ensure quick response times. This role requires 3+ years of experience with networking protocols and Linux, with a hybrid schedule of 2-3 days in the Sydney CBD.
Required Qualifications
- Minimum of 3+ years of hands-on experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies: AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, Op...
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools)
- A strong comfort level with Linux
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation
- Excellent written and verbal communication skills
- A collaborative approach
- Minimum education is a B.S or ideally a MS in a technical field (CS/Networking preferred) or related
- Prior TAC experience
- Australian Citizenship, Australian Permanent Residency or otherwise a demonstrable legal entitlement to work in Australia for the duration of employment
Desired Qualifications
- Industry certifications
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools)
- A strong comfort level with Linux
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation
- The ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case
- A strong analytical mind
- The ability to triage
- A high aptitude for both learning and teaching
- A B.S or ideally a MS in a technical field (CS/Networking preferred) or related
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