Technical Solutions Engineer
On-siteHyderabad, Telangana, India
Hyderabad, Telangana, IndiaOn-siteFull TimeSenior LevelBachelors DegreeEnterprise
Full TimeSenior LevelBachelors DegreeEnterprise
Job Summary
Provide Level 1 technical support for the Developer Portal, including incident handling, service requests, and acting as the first point of contact for users. Troubleshoot and diagnose technical problems related to APIs, integrations, and platform access, while escalating complex issues to Level 2/engineering teams with proper documentation. Monitor system alerts proactively, maintain support documentation and knowledge base articles, and collaborate with development and DevX teams to identify recurring issues. Generate reports on support trends, performance metrics, and user experience to drive continuous improvement.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data Analytics, or a related field (or equivalent practical experience)
- 1–3 years of experience in Technical Support, Application Support, Service Desk, Developer Support, or a similar technology-focused role
- Proficiency in Python for scripting, automation, API integrations, troubleshooting, and basic application support
- Proficiency in data analysis using Power BI, Excel, SQL, or similar reporting tools
- Experience with RPA platforms such as Automation Anywhere, UiPath, Power Automate, or similar technologies for supporting and troubleshooting automated workflows
- Foundational knowledge of Agentic AI and Generative AI, including AI agents, LLMs, prompt engineering, RAG, and AI-powered automation concepts
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