Technical Solutions Engineer
RemoteUnited Kingdom
Job Summary
Partner with commercial teams during the sales cycle to support prospect conversations, map technical requirements, and provide validation. Design, scope, and support implementation of technical solutions for payment gateway integrations, transaction processing, fraud prevention, and related services. Act as the primary technical point of contact for enterprise clients during onboarding and post-deployment, delivering exceptional account management. Support integration of payment solutions with client architectures, including e-commerce platforms, mobile applications, and reporting systems. Provide rapid troubleshooting support and coordinate technical testing across environments to resolve integration and transaction issues. Contribute to and maintain detailed documentation, creating integration guides, troubleshooting manuals, client solution captures, and training materials. Collaborate with developers and the product team to translate merchant feedback into platform improvement suggestions.
Required Qualifications
- Exceptional communication skills with a proven track record of effortlessly explaining complex technical concepts to non-technical stakeholders and business needs to developers
- Proven experience in a client facing technical support, solutions engineering, BA, or product-focused role
- Experience running client scoping workshops and requirements capture and translation
- Prior experience in a fast-paced, agile, or scaling environment where you are comfortable being autonomous, managing multiple tasks, and maintaining sharp attention to detail
- Hands-on experience with API integration, RESTful services, and troubleshooting web technologies (HTML, CSS, JavaScript)
- Occasional late shifts (e.g. 11am – 7pm) to support US merchant onboarding
Desired Qualifications
- Familiarity with payment processing systems (e.g. credit cards, ACH, mobile payments, digital wallets), particularly with online, merchant-initiated payments
- Experience working within a Software-as-a-Service / SaaS environment alongside Agile development methodologies
- Knowledge of cloud platforms (AWS, Azure, Google Cloud) and certifications related to payment systems or compliance (e.g., PCI-DSS, GDPR, or cloud architecture)
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