Technical Solutions Consultant
On-siteSydney, New South Wales, Australia
Job Summary
Support large or complex customer implementations by analyzing workflows, assessing feasibility, and creating practical approaches for non-standard scenarios. Advise internal teams on solution design across configuration, rostering, billing, claiming, reporting, and compliance while identifying risks early and recommending mitigation plans. Provide technical input during pre-sales opportunities to assess deliverability, prevent gaps between sales commitments and implementation reality, and support clear handovers. Become a deep internal expert on advanced ShiftCare platform functionality and NDIS provider operations, translating sector-specific requirements into clear guidance for Product teams. Develop playbooks and training materials to improve consistency in handling complex customer requirements and reduce dependency on informal knowledge.
Required Qualifications
- Experience in technical implementation, solutions consulting, implementation consulting, systems implementation, or a similar SaaS role
- Strong technical aptitude and ability to learn complex software products in depth
- Ability to analyse customer requirements and translate them into practical implementation or solution plans
- Strong project management or project coordination capability
- Excellent communication and stakeholder management skills
- Ability to work with senior customer stakeholders and cross-functional internal teams
- Strong analytical and problem-solving skills
- Ability to manage ambiguity and bring structure to complex situations
- Strong documentation and internal training capability
Desired Qualifications
- Experience in disability, aged care, health care, community care, or related sectors
- Understanding of the NDIS and provider operations
- Experience with rostering, billing, invoicing, claiming, reporting, payroll, compliance, or integrations
- Experience supporting large or enterprise customer implementations
- Experience in pre-sales solution design or technical discovery
- Experience working with Product teams on customer requirements or enhancement requests
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