Technical Solutions Analyst
On-site · Madison Heights, Michigan, United States
Job Summary
Technical Solutions Analyst responsible for supporting, improving, and integrating core business systems for a growing distribution company. Works across Epicor Prophet 21, Magento ecommerce, Microsoft Azure, SQL databases, reporting tools, and related business applications. Requires hands-on troubleshooting, SQL, scripting, and the ability to translate business needs into practical system improvements. Collaborates with IT, operations, finance, sales, ecommerce, warehouse, purchasing, and customer service teams. On-site in Madison Heights, MI; reports to Solutions Architect.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Business Information Systems, or a related field; equivalent experience will also be considered.
- 5+ years of experience in IT systems analysis, ERP support, systems integration, application support, solutions engineering, or a similar technical role.
- Hands-on SQL experience, including writing queries and working with relational databases.
- Experience supporting ERP systems, preferably Epicor Prophet 21 in a distribution, wholesale, manufacturing, or ecommerce environment.
- Experience troubleshooting integrations between ERP, ecommerce, databases, APIs, cloud services, or third-party business applications.
- Familiarity with scripting or programming tools such as PowerShell, Python, JavaScript, C#, or similar technologies.
- Practical experience with technical tools such as SQL Server Management Studio, Visual Studio Code, Git, Postman, browser developer tools, or similar development and troubleshooting tools.
- Understanding of data security principles, including access control, least privilege, credential management, encryption, and secure handling of business/customer data.
- Strong analytical, troubleshooting, communication, and documentation skills.
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