Technical Solutions - Advertising Operations Specialist III
RemoteCalifornia, United States
California, United StatesRemoteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Provide scaled technical support to top advertising partners by managing a live queue of incoming requests through a ticketing system. Translate ambiguous client requests into clear next steps while diagnosing and resolving issues across the advertising and business technology ecosystem. Prioritize cases to maintain fast response times and document solutions clearly to strengthen the knowledge base. Escalate complex cases thoughtfully when a partner team is required. This role supports high-value advertisers like Airbnb, balancing rigorous troubleshooting with relationship building to help partners succeed.
Required Qualifications
- Hands on platform experience
- First hand knowledge of major advertising platform tools
- Experience building integrations across leading advertising and social platforms
- Managing API based tools within a large advertising ecosystem
- Experience working with major technology companies
- Experience working with organizations that hold a multi million dollar book of business
- 2 to 4 years of experience in the digital advertising and/or technology industries
- Proven experience troubleshooting advertising and business technologies
- Experience troubleshooting advertising and marketing APIs
- Experience troubleshooting ads management platforms
- Experience troubleshooting conversions APIs
- Experience troubleshooting platform SDKs
- Experience troubleshooting tracking pixels
- BA degree or equivalent practical experience
- English (Required)
Desired Qualifications
- SQL
- SQL queries
- API familiarity
- JavaScript
- Sales partnership experience
- Experience working cross functionally with sales teams (Sales XFN)
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