Technical Solution Design Specialist, Core Diagnostics
On-siteHo Chi Minh City, Ho Chi Minh City (HCMC), Vietnam
Job Summary
Work with country commercial teams to enrich total solutions offerings for Own It accounts during the Align/Propose/Negotiate phase. Guide local specialists on layout design, provide second opinions on customer needs and KPIs, and present solutions as a resourceful advocate to clients. Bridge gaps between country and global teams, handle last-minute SOW objections, and interface with implementation to ensure smooth installation and satisfaction. Attend external and internal meetings to develop sales opportunities, support tender documentation, and deliver post-implementation workflow consulting. Achieve consistent high-level customer satisfaction while championing new ideas and aligning SOW expectations.
Required Qualifications
- Degree level education or equivalent experience
- Science based or economics/business studies related discipline
- Minimum of 3-5 years track record in the diagnostics industry
- At least 2 years exposure to workflow and automation
- Fully conversant in consultative selling techniques and methodologies
- Collaborative enterprise thinking
- Excellent interpersonal and influencing skills
- Willingness to work in cross-functional teams
- Ability to develop and champion new ideas and approaches
- Black belt in LEAN/6 sigma
- Knowledge of informatics
Desired Qualifications
- Ideally in a science based or economics/business studies related discipline
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