Technical Services Specialist
$31,200–$31,200 year
HybridNashville, Tennessee, United States or Brentwood, Tennessee, United States
Nashville, Tennessee, United States or Brentwood, Tennessee, United StatesHybridFull Time$31,200–$31,200 yearEnterprise
Full TimeEnterprise
Job Summary
Design, develop, and maintain interactive dashboards and reports using Business Objects, Tableau, or Power BI to transform complex data into actionable insights. Automate recurring reporting processes and data workflows to improve efficiency and SLA delivery while validating data and troubleshooting issues for customers. Partner with sales, implementation, and technical teams to support customer onboarding, analyze trends, and establish reusable reporting standards. Work in a hybrid environment, reporting four days a week to the Brentwood, TN office with company-issued equipment and formal training.
Required Qualifications
- Bachelor's degree in Business Analytics, Information Systems, Data Analytics, Computer Science, Finance, or a related field
- 1-2 years of experience in a professional business, technical, reporting, or analytics environment
- 1-2 years of experience in report development, data analysis, business intelligence, client reporting, or technical analytics support
- Strong experience with Tableau, Power BI, Business Objects, or another enterprise BI platform
- Advanced Excel skills, including formulas, pivot tables, data modeling, and automation
- Experience developing dashboards, data visualizations, and executive or customer-facing reporting
- Strong understanding of data validation, reconciliation, data quality, and reporting accuracy
- Ability to translate technical data into clear, meaningful insights for both technical and non-technical audiences
- Strong analytical and problem-solving skills with exceptional attention to detail
- Demonstrated ability to manage multiple priorities and deliver accurate results in a fast-paced environment
- Strong written and verbal communication skills with the ability to work directly with customers and senior stakeholders
- Transportation, fleet, payments, fintech, or commercial card industry experience
- Experience with API-based data, cloud-based reporting platforms, or modern data visualization tools
- SQL
- Tableau
- Power BI
- Microsoft Excel
- Microsoft Access
- Data visualization and dashboard development
- Reporting automation
- Data validation and reconciliation
- Relational databases
- API and transactional data reporting
- Report development
- Data analysis
- Business intelligence
- Client reporting
- Technical analytics support
- Dashboards
- Data visualizations
- Executive or customer-facing reporting
- Data validation
- Reconciliation
- Data quality
- Reporting accuracy
- Technical data
- Technical and non-technical audiences
- Analytical skills
- Problem-solving skills
- Attention to detail
- Multiple priorities
- Fast-paced environment
- Written communication skills
- Verbal communication skills
- Customers
- Senior stakeholders
- Transportation industry experience
- Fleet industry experience
- Payments industry experience
- Fintech industry experience
- Commercial card industry experience
- API-based data
- Cloud-based reporting platforms
- Modern data visualization tools
- Business Objects
- Data architecture
- Legacy reporting processes
- Customer inquiries
- Time-sensitive reporting needs
- Reporting standards
- Best practices
- Reusable solutions
- Brentwood, TN
- Hybrid environment
- 4 days a week
- Brentwood office
- Assigned workspace
- Company-issued equipment
- Formal, hands-on training
- Pre-employment screening
- Employment references
- Identity verification
- Criminal record checks
- Financial or sanctions screening
- Background checks
- Reasonable accommodation
Desired Qualifications
- Bachelor's degree in Business Analytics, Information Systems, Data Analytics, Computer Science, Finance, or a related field preferred
- Equivalent professional experience will be considered
- Macro/VBA experience
- Experience supporting customer implementations, onboarding, or technical integrations
- Transportation, fleet, payments, fintech, or commercial card industry experience is a plus
- Experience with API-based data, cloud-based reporting platforms, or modern data visualization tools is a plus
- Advanced Excel skills, including formulas, pivot tables, data modeling, and automation; macro/VBA experience is a plus
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