Technical Services Specialist
$70,304–$85,000 year
On-siteCarson, California, United States
Job Summary
Provide technical expertise and field support for Arktura systems by advising customers, contractors, and internal teams on product specifications, installation methods, and issue resolution. Analyze installation challenges to recommend practical, cost-effective solutions while reviewing shop drawings and specifications to ensure constructability. Deliver training to internal teams, contractors, and customers on system installation and best practices. Participate in job site visits to troubleshoot issues, validate installation methods, and assist in resolving claims and field performance problems. Collaborate cross-functionally with Sales, Engineering, and Operations to support project execution and customer satisfaction. Travel approximately 25-50% to moderate and plant environments requiring PPE.
Required Qualifications
- Technical training, trade certification, apprenticeship, or equivalent hands-on experience in a relevant discipline
- 5–7 years of experience in construction, architectural products, lighting/electrical systems, or related field
- Hands-on field experience supporting installation, commissioning, or troubleshooting
- OSHA 10 or OSHA 30 certification
- Journeyman Electrician license or electrical apprenticeship experience
- Lift certification (e.g., scissor lift, boom lift)
- General adherence to safe jobsite practices and PPE requirements
- Ability to read and interpret shop drawings, specifications, installation instructions, and assembly details
- Working knowledge of construction practices, installation methods, and jobsite coordination
- Hands-on ability to troubleshoot product installation, fit, finish, alignment, and system performance issues
- Ability to read and interpret electrical schematics and lighting control documentation
- Knowledge of NEC (National Electrical Code) requirements
- Effective verbal and written communication skills with both technical and non-technical audiences
- Ability to train and educate customers, contractors, and internal teams
- Strong customer service orientation and responsiveness
- Ability to build relationships and collaborate cross-functionally (Sales, Engineering, Operations)
- Adaptability and situational judgment in both office and field environments
- Strong organizational and time management skills, including ability to manage multiple projects or site issues
- Attention to detail in reviewing drawings and specifications
- Ability to work independently with moderate supervision while exercising sound judgment
- Must be able to lift and move up to 25 pounds
- Must be able to occasionally lift and move up to 50 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Travel: 26%-50%
- Moderate travel (approximately 25-50%)
Desired Qualifications
- Associate or bachelor's degree in construction management, engineering, architecture, or related field
- Experience supporting architectural systems and/or lighting/electrical components
- Experience working directly with contractors, installers, and project teams on job sites
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.