Technical Services Manager
On-siteSingapore, Singapore
Job Summary
Lead all aspects of data centre operations for a nominated site or customer portfolio, ensuring 100% uptime and compliance with customer SLAs. Coordinate preventive maintenance, repair works, and minor capital projects while managing OPEX budgets and change management procedures. Serve as the primary operational contact for customers regarding works planning, incident management, and emergency escalations. Supervise construction activities, validate equipment commissioning, and conduct regular property inspections. Ensure adherence to site operating procedures, local regulatory requirements, and industry accreditations including ISO and SOC2. Manage third-party vendor relationships and supervise operational metrics and risk analysis. Take part in the on-call incident response roster. Based in Singapore, this role reports to the Senior Technical Service Manager.
Required Qualifications
- 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields
- Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
- Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
- Excellent collaborator with strong communication skills in English
- Exceptionally flexible, forward-thinking and motivated by change
- Effective customer management skills and meeting chair experience
- Must be mainly based in our data centre in Singapore
Desired Qualifications
- Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
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