Technical Services Engineer
HybridMexico City, Mexico City, Mexico
Mexico City, Mexico City, MexicoHybridFull TimeDatabase SoftwareLarge
Full TimeLargeDatabase Software
Job Summary
Resolve complex MongoDB architecture, performance, recovery, and security issues for large-scale customers while acting as an expert resource on standard methodologies. Collaborate with product and development teams to advocate for customer needs and contribute to internal projects involving software development for support tools, benchmarking, and diagnostics. Mentor new team members and drive initiatives to build knowledge across the MongoDB ecosystem, including Atlas and Cloud Manager. Work alongside customers to address real-time escalations and analyze issues holistically from application tier down to storage.
Required Qualifications
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
- Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
- Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
- Experience building and maintaining complex mission-critical production database systems
- Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability
- Experience analyzing issues holistically, from the application tier through the database, down to the storage
- Genuine desire to help people
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
- Based in Mexico City for our hybrid working model
Desired Qualifications
- Experience managing large scale databases (e.g. RDBMS, NoSQL)
- Experience with authentication systems such as LDAP, Kerberos, AD
- Experience using or managing MongoDB
- Experience using distributed version control systems, and in particular git
- Experience using any cloud services stack such as AWS, Azure or GCP
- Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
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