Technical Services Engineer II (11am-8pm ET)
Remote · United States
Job Summary
Technical Services Engineer II providing comprehensive IT end-user support and network operations management in customer environments. Responsibilities include mentoring help-desk staff, managing desktops/servers/peripherals, configuring and supporting Microsoft 365 (Office 365) services, Active Directory administration, device management, security and software updates, documentation, and proactive communications about incidents. Role requires strong troubleshooting, customer-facing communication, and the ability to guide peers, maintain SLA-driven service quality, and operate in a fast-paced, on-call environment. Remote-first role with on-call coverage including weekends.
Required Qualifications
- Bachelor’s degree or equivalent work experience
- 2+ years of experience as an administrator with Microsoft Office 365
- 2+ years of experience repairing all issues with Microsoft Windows 10 Pro
- 2+ years of experience working with Windows computers in a corporate environment
- 1+ years of experience in Windows Active Directory user and group administration
- CompTIA Network+ and A+ Certification
- Expert with Windows 10 and 11/Mac OS X/iOS and Android Devices in a corporate environment, including AzureAD Domain Join
- Understanding of advanced LAN/WAN infrastructure
- Understanding of advanced server and network device hardware and functions
- Demonstrated ability to troubleshoot computer hardware and peripheral troubleshooting
- Demonstrated ability to perform server administration (user management, group management, DHCP reservations, DNS records, etc.)
- Experience working with Office 365 Suite (Exchange Online, SharePoint Online, Teams) from a Global Administrator and Service Admin perspective
- Experience working with Microsoft Endpoint Manager for device management required
- Demonstrated proficiency in learning new tasks and skills
- Demonstrated proficiency in customer service
- Ability to understand and adopt the principles of C3’s Core Values
- Interpersonal skills: telephony, communication, active listening, customer care
- Experience with ConnectWise Manage PSA and ConnectWise Automate
- Ability to work in a team and communicate effectively
- Ability to multi-task and adapt to changes quickly
- Ability to explain technical information in understandable language to nontechnical staff
- The ability to deliver excellence independently in a fast-paced SLA-driven environment
- Service awareness of all organization’s key services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide services
- Typing skills for quick, accurate entry of service request details
- Self-motivated with the need for little supervision
- Veteran preferred
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