Technical Services Engineer
On-siteLake Orion, Michigan, United States
Job Summary
Lead and direct trip reports, design analysis, and proposed solutions while documenting complex case and issue data. Complete testing and analysis to verify battery system functionality per Engineering direction, then lead the creation of troubleshooting documentation, diagnostic charts, and repair instructions. Drive resolution of complex customer and warranty problems through troubleshooting, OEM visits, and field site travel, while championing proactive problem-solving with suppliers to reduce service and repair times. Collaborate with manufacturing to impact production processes and tools, qualifying serviceability of design work and providing input to engineering and purchasing teams. Review warranty data to identify resolution targets and lead design revisions affecting current manufacturing.
Required Qualifications
- Bachelor's degree in Mechanical, Electrical, or Systems engineering, or a related field
- Minimum of five (5) years of working with complex electro-mechanical systems
- Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices
- Ability to travel approximately 25% domestically and internationally
- Must be able to manipulate equipment for calibration and modification
- Must be able to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead
- The person in this position needs to occasionally move about in industrial environments and on uneven terrain
- Adhere to federal and state regulations
- Adhere to all company policies, processes, and procedures
- Predictable and reliable attendance
Desired Qualifications
- Highly collaborative with a genuine passion for customer service
- Excellent analytical, communication, and presentation skills
- Strong interpersonal skills to work with team members on all levels of the organization
- Highly organized and detail oriented
- Ability to work in a dynamic multi-faceted environment
- Assertive, and not afraid to share their opinion
- Customer Focus: Anticipates and takes action to meet customer needs. Establishes and maintains a productive and effective working relationship with customers, both internal and external and gains their trust and respect
- Focuses on Quality: Drives work results with a quality focus on actions and results
- Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeks input from others, and identifies connections and/or root causes of problems
- Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace
- Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before
- Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives
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