Technical Service Support Engineer
HybridWommelgem, Flanders, Belgium or Halle Provincie Vlaams-Brabant, Flanders, Belgium
Job Summary
Provide technical guidance, develop service solutions, and recommend spare parts based on customer requirements and equipment configurations. Support Service Account Managers and regional teams with technical expertise during the sales process. Deliver remote technical support and troubleshooting to customers and field service engineers worldwide. Prepare technical proposals for equipment upgrades and modifications. Contribute to technical training programs and support the resolution of complaints, claims, and technical issues. Interpret technical documentation such as drawings, schematics, specifications, and P&IDs. Work full-time with a 40-hour week, including two days working from home.
Required Qualifications
- A Bachelor's or master's degree in mechanical, electrical, process engineering, or a related technical discipline
- Hands-on technical knowledge of pharmaceutical OSD equipment
- Strong analytical and problem-solving skills
- Experience working with Microsoft Office and modern digital tools, including AI-supported solutions
- Excellent communication skills and the ability to work effectively with customers and international stakeholders
- The ability to interpret technical documentation such as drawings, schematics, specifications, and P&IDs
- Excellent command of the Dutch and English language, both verbally and in writing
Desired Qualifications
- Experience in spare parts, service operations, installed-base management, or after-sales support
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