Technical Service Representative II
RemoteSeattle, Washington, United States or Houston, Texas, United States
Job Summary
Technical Services Representative II provides technical support to diverse customers (architects, contractors, distributors, specifiers, engineers, homeowners) via phone, website chat, and email; handles complaint investigations and settlements; coordinates technical support requests with sales and field teams; conducts site visits; maintains Salesforce records; supports training programs; creates/updates technical data sheets and advisories; reviews technical literature and marketing collateral; participates in ISO quality reviews; develops online tools and BIM/CAD content with Marketing/DevOps; generates FAQs and supports vendor tools for STRATA_HEAT and shower components; travel up to 20% and work across internal/external teams to deliver solutions. Requires construction industry experience, Salesforce/JD Edwards familiarity, and strong communication skills; High School Diploma required with degree preferred.
Required Qualifications
- Minimum of 3 yrs. experience in construction industry
- Minimum of 2 yrs. of experience in Technical Services or comparable industry experience
- Experience with Salesforce and JD Edwards preferred
- Knowledge of architecture and construction methods a plus
- High School Diploma: Degree preferred
- Strong interpersonal, written, and verbal communications skills
- Fluency in second language, preferred
- Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook
Desired Qualifications
- 3+ years experience in construction industry
- 2+ years experience in Technical Services or comparable industry
- Experience with Salesforce and JD Edwards preferred
- Knowledge of architecture and construction methods a plus
- High School Diploma: Degree preferred
- Fluency in second language, preferred
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