Technical Service Representative- Flooring
On-siteMinneapolis, Minnesota, United States
Job Summary
Provide technical support to customers, contractors, applicators, and internal teams regarding Sika flooring products, systems, and installation practices. Conduct jobsite visits to evaluate substrate conditions, review installation procedures, support mock-ups, assist with troubleshooting, and provide field recommendations. Assist with complaint investigations, field evaluations, and Quality Incident Reports by documenting conditions, collecting information, and supporting timely resolution. Support product trials, field test programs, and new product introductions in coordination with Technical Services, Sales, Product Management, and R&D. Prepare clear technical reports, site visit summaries, complaint documentation, and warranty-related information. Deliver or support internal and external technical training programs, product demonstrations, contractor education sessions, and hands-on application workshops. Maintain a strong understanding of Sika flooring systems, competitive products, application methods, industry trends, and relevant codes, standards, and best practices. Provide phone and email support to address technical inquiries in a timely, professional, and customer-focused manner. Follow all company safety, environmental, quality, and compliance policies while performing field, laboratory, and office-based activities.
Required Qualifications
- Must be able and willing to travel nationally
- Must be located near a major airport
Desired Qualifications
- Bachelor's degree in a technical field, construction management, business, or a related discipline preferred
- Minimum of 3–5 years of technical service, field support, construction products, flooring, coatings, or related industry experience preferred
- Working knowledge of resinous flooring systems, surface preparation, concrete substrates, moisture-related conditions, installation practices, and common field troubleshooting methods is highly desirable
- Direct experience supporting customers, contractors, applicators, distributors, and sales teams in field or technical service environments
- Strong customer focus with the ability to communicate technical information clearly, professionally, and effectively to both technical and non-technical audiences
- Excellent written communication skills, including the ability to prepare reports, site summaries, technical correspondence, and documentation
- Strong organizational, problem-solving, interpersonal, and time-management skills
- Proficiency with Microsoft Office applications and the ability to learn internal technical, quality, and reporting systems
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