Technical Service Representative
$110,000–$120,000 year
On-siteElkford, British Columbia, Canada
Job Summary
Conduct technical audits and equipment assessments to identify performance, reliability, and maintenance opportunities for 797 F mining trucks at the customer site in Elkford. Schedule stakeholder meetings, analyze machine health, and provide technical recommendations, service options, and component replacement strategies to minimize downtime. Collaborate with internal teams to ensure timely parts delivery, escalate critical repair situations, and maintain detailed records of technical issues and machine history. Work a 7x7 continuous shift schedule supporting service operations and improvement projects.
Required Qualifications
- Valid class 5 drivers license with a successful drivers abstract
- Minimum 5 years of mining, heavy equipment, or related industry experience
- Previous experience in a customer-facing technical support, service, or maintenance role
- Sound mechanical aptitude with the ability to diagnose equipment issues and recommend corrective actions
- Understanding of equipment maintenance, component life cycles, and reliability principles
- Excellent verbal and written communication skills
- Strong organizational, planning, and time-management abilities
- Effective problem-solving and analytical skills
- Ability to build credibility and trust with customers and internal stakeholders
- Strong attention to detail and commitment to quality
- Ability to prioritize and perform effectively in a fast-paced environment
- Self-motivated with the ability to work independently and collaboratively
- Adaptable, flexible, and committed to continuous learning and professional growth
- 7x7 continuous shift schedule
- Customer site in Elkford
Desired Qualifications
- Journeyman Heavy Equipment Technician (HET) designation preferred, or equivalent extensive mechanical experience
- Strong knowledge of Caterpillar equipment and mining applications
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.