Technical Service Representative (Field Service), GA, TX or TN Based
Remote
Job Summary
Conduct on-site installation, maintenance, and calibration of instruments, mechanical components, and electronic systems to diagnose and repair malfunctions. Replace defective parts, adjust settings, and provide training to equipment users on operation and warranty issues. Prepare detailed quotes, service reports, and technical records while managing inventory levels and calibration documentation. Perform extensive travel between remote sites to resolve operational problems and support client needs. Requires an associate's degree or two years of related technical experience, proficiency with schematics and high-voltage equipment, and a valid driver's license.
Required Qualifications
- Associate's degree (A. A.) or equivalent from a two-year college or vocational technical school, electrical and mechanical training
- two years related technology support experience and/or training
- equivalent combination of education and experience
- Experience reading and deciphering schematics and working with high voltage equipment and electrical devices
- Demonstrated mathematical aptitude involving practical algebraic and statistical methodologies applicable to problem solving needs for clients
- Proficient with MS office windows and capable of navigating through systems and applications
- Valid driver's license
- valid passport
- Previous job experience that requires extensive travel between work locations and remote sites
- Previous work experience within fast-paced, multi-task work environments
- Experience troubleshooting and solving problems within technical expertise
- Capable of making independent decisions within policies, procedures and standard guidelines
- Communication skills are technically oriented, requiring minimal collaboration and focus on problem solving client needs
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs
- The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs
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