Technical Service Representative - Electromechanical
On-siteReno, Nevada, United States
Job Summary
Answer inbound calls and respond to emails from Dealer Technicians regarding technical assistance and warranty repairs. Provide accurate notes during calls, assist technicians with remote diagnostic tools, and follow established techniques to troubleshoot installed systems. Research, document, and track customer requests to ensure timely resolution while gathering documentation on product failures. Instruct new dealer technicians on navigating Generac's warranty systems and submitting claims electronically. This role requires an associates degree or equivalent experience, with occasional travel. As part of Generac's global team, you help protect homes and strengthen businesses through resilient energy solutions.
Required Qualifications
- Associates degree or equivalent experience in relevant technical field
- Basic understanding of mechanical and electrical (AC/DC) fundamental theory
- Excellent Customer Service skills
- Ability to communicate verbally and in writing in a professional manner
- Active listening skills
- Ability to remain calm in high-stress situations
- Working knowledge of Microsoft office suite
- Ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience
- Trouble-shooting skills
- Occasional travel
Desired Qualifications
- Bachelor's Degree
- Bilingual Spanish
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