Technical Service Representative
RemoteUnited States
United StatesRemoteFull TimeMedium
Full TimeMedium
Job Summary
Provide technical service to support product application at customer sites in central Maine, managing multiple accounts across a given geography. Conduct service audits, perform equipment repair, replacements, and installations, and handle inquiries to ensure customer satisfaction. Resolve technical challenges, document findings, and offer recommendations while entering data into analytics systems. Travel up to 25% including overnight trips, utilizing a company vehicle and gas card. Requires 2+ years of mechanical or industrial experience, strong time management, and proficiency in Microsoft products and CRM tools.
Required Qualifications
- 2+ years of mechanical, chemical, or industrial experience
- Ability to understand the products and services offered by the company
- Excellent oral and written communication skills
- Proficient in performing technical/mechanical on-site testing
- Ability to adjust to various customer needs and situations
- Ability to work independently with minimal supervision
- Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools
- Ability to walk many miles per day
- Ability to lift 50 pounds
- Ability to travel up to 25% including overnight travel
- Must be able to perform the essential functions of this position with or without reasonable accommodations
Desired Qualifications
- Mechanical Aptitude in electrical and pipefitting preferred
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