Technical Service Representative 1
On-siteButler, Pennsylvania, United States
Job Summary
Resolve customer inquiries over the telephone and proficiently handle internet and telephone troubleshooting. Support email platforms, accurately enter work orders and tickets, and accept and process customer payments. Troubleshoot wired and wireless networks including Plume and Armstrong streaming devices. Meet or exceed CSR KPI targets for ATT, ACW, AHT, and FCR while adhering to established escalation policies. Requires high school diploma or GED, advanced computer skills, and at least 6 months of experience in customer service, retail, or helpdesk. Flexible afternoon/evening weekday and/or weekend shifts available. Competitive hourly wage with medical, dental, vision, and 401(k) benefits.
Required Qualifications
- High school diploma or general education degree (GED)
- Advanced computer skills
- Ability to navigate between multiple windows
- Strong typing
- Verbal and written skills
- Familiarity with desktop and mobile operating systems
- Familiarity with security software packages
- At least 6 months of experience in a customer service, retail or helpdesk environment
- Motivated and dependable person with strong work ethic and a high degree of integrity
- Ability to work flexible afternoon/evening weekday and/or weekend shifts
Desired Qualifications
- Certifications or degrees
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