Technical Service OEM Postgraduate FTC
On-siteStowmarket, England, United Kingdom
Job Summary
Participate in a structured 12-month training program to gain knowledge of company products, services, and technical support processes. Learn from senior staff in diagnosing and resolving customer technical issues using diagnostic tools, software, and equipment. Collaborate with cross-functional teams such as engineering, sales, and quality assurance to escalate and resolve complex issues while maintaining awareness of industry trends and best practices. Adhere to company policies, safety standards, and quality procedures. This role involves office-based work with regular visits to customer sites or field locations, requiring up to 40% travel time and potential shift work or on-call availability. You will work within PPG, the world's leading coatings company, supporting customers across industrial, transportation, and construction markets.
Required Qualifications
- Bachelor's degree or diploma in Engineering
- Good academic record
- 1-3 years of professional work experience in the specific field
- Basic understanding of technical concepts related to the company's products or services
- Strong problem-solving skills
- Analytical thinking
- Good communication skills, both verbal and written
- Willingness to learn and adapt in a fast-paced environment
- Ability to work collaboratively in a team setting
- Customer-oriented mindset with a focus on service excellence
- Proficiency in using computers and common software applications
- English proficiency
- 40% of the time travelling between locations within a country / outside the country in the form of a business trip
Desired Qualifications
- Other languages
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